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policies
Flora Dolce Bakery Policies
Business Terms and Conditions
When placing an order with Flora Dolce (hereinafter “Me,” “My,” “I,” "We,” "Us,” "Our,” “Flora Dolce”), you (hereinafter “You,” “Your,” “Customer,” “Client”) agree to the following Terms & Conditions:
Accepting our terms and conditions and payment establishes a legally binding agreement between you and Flora Dolce.
Our Guarantee
Flora Dolce will provide a professionally decorated dessert as specified in your order confirmation. We appreciate your business and are honored that you have chosen our bakery for your special celebration. We guarantee that the flavors, size, and general design elements will be met as your order confirmation outlines. However, if you are unsatisfied with our product(s), please let us know when you receive your order.
Custom Orders
Flora Dolce does not currently offer custom orders. Instead, you may select from our existing pre-designed products on the website.
Order Confirmation
Payment in full is required to book your order and pickup/delivery date. Any order requests not submitted and paid for online via our website will not be confirmed.
Additionally, all orders must be submitted no later than (7) days prior to your pickup/delivery date. Any order requests submitted within (7) days of the requested pickup/delivery date will be charged a rush fee of 25%.
Collection (Pickup and Delivery)
Collection dates and times are scheduled via our website at the time of ordering. Orders can be picked up on Thursday or Friday, or delivered on Saturdays (times vary). We can make arrangements for certain holidays, weekends, or Sunday orders with a service fee of $25.
Please be on time to collect your order. You have a 15-minute window to pick up your order. Unfortunately, we cannot guarantee that we will remain at the pickup location outside your collection window. A rescheduling/late fee of $15 will be applied to your order if you have not arrived within the 15 min window. Late fees must be paid to collect your order. If you cannot make your scheduled collection time, please call to reschedule. Any orders not picked up within 48 hours of the original date will be forfeited with no refund, future credit, or date change. Please be aware that we cannot guarantee the freshness of your order if the original pickup time is missed and rescheduled for a later time.
Upon visual inspection of your order and its departure from the premises, you or your designee approve the cake's visual appearance, waiving any rights to a refund based on the product's style, design, or visual appearance(s). A signature is required at collection, confirming that you have received your order in good condition and as specified. Flora Dolce will not accept liability for any damage sustained to any product(s) once it has been collected and signed for.
Someone must be available to collect and sign for all deliveries. If no one is available to collect the order at the scheduled delivery time, you must reschedule your delivery and the $15 reschedule fee will apply.
No Call, No Show Orders
Any order that is not picked up at the agreed-upon time without an attempt to reschedule is forfeited, and absolutely no refund, future credit, or date change will be permitted under any circumstances.
Order(s) may be donated to charity or resold at the discretion of Flora Dolce.
Because of the nature of our business and our quality and freshness assurance, we will dispose of any items that have not been picked up or delivered within 48 hours after the specified collection time has passed.
Event Delivery
Delivery should be arranged at the time the order is placed or as soon as possible afterward. The delivery charge covers our time, fuel costs and set-up. The cost of delivery is based on mileage and time. We deliver up to 40 miles from our location.
It is your responsibility to ensure that you have provided the correct delivery information and to ensure that the venue is open and available at the arranged time. At the venue, should we have to wait to gain entry, you will be billed for the time at a rate of $20 per hour. If no one is available to receive the order at the agreed delivery time, your order will be returned to our bakery, and we will contact you to arrange an alternative delivery time; for which a charge will be assessed. Flora Dolce accepts no responsibility for any loss or consequential loss incurred by the customer as a result.
Flora Dolce is not responsible for any delay or inability to deliver based on accidents, natural disasters, transportation issues, inclement weather, illness, death, labor troubles, delay of supplies, disputes, strikes, or any other circumstance beyond Flora Dolce’s control.
In the case of an unavoidable situation, such as a car accident or poor road conditions during delivery, Flora Dolce cannot be held liable for more than the cost of the order.
Set up
This service includes unboxing and placing the desserts on their respective displays, touch-ups, floral placement, and final designs. Please ensure any display pieces you provide are on the dessert table before our arrival. We do not offer full table design, draping, and lighting. This is best left to your coordinator prior to our arrival. Additional fees will apply.
Changes & Cancellations
Date Changes
If, for any reason, you need to revise your occasion date, our bakery will try our best to accommodate these changes at no additional cost, provided sufficient notice and the new occasion date is available. Our bakery will do our best to accommodate your order, but we CANNOT GUARANTEE the availability.
Order Changes
Your order is important to us, so please take the time to check the details of your order carefully. You are responsible for contacting us about any changes required to your original order. Any changes made to your order after the order has been secured are subject to an order change fee and a difference in the quoted price. Flora Dolce will try and accommodate any changes where possible. However, we cannot guarantee to do so and reserve the right to increase the price quoted for any extra work required. Please note that our bakery cannot make any changes within one week (7 days) of the pickup/delivery date.
Cancellations
Customers may cancel their orders and receive a full refund if the cancellation is made up to two weeks (14 days) before the scheduled order date.
If an order is canceled within the two-week period but more than one week (7 days) before the scheduled order date, customers will be eligible for a 50% refund of the total payment.
Cancellations made within one week (7 days) of the scheduled order date will not be eligible for any refund.
Cake Decorations
You assume full responsibility for removing non-edible cake décor from your cake before cutting or serving. While some of these items may be made from edible materials, they may not be intended for consumption. We strongly advise against eating décor. Be mindful of placing décor items from cakes in reach of or near children and other guests.
Upon collection or delivery, Flora Dolce will inform you or your designee of any non-edible items that must be removed before serving.
Color Requests
Flora Dolce will do its best to match any color requests for frosting. We aim to mix colors exactly as requested, but this is not always possible. We will do our best to produce requested colors (within three shades darker or lighter), but please keep in mind that we are working with a food product and colors may vary.
Cakes, cupcakes, and cookies should be displayed out of direct sunlight to keep colors from fading. Please be advised that dark colors sometimes taste slightly bitter or stain.
Presentation & Display
While Flora Dolce tries to ensure that our products are well presented and look the absolute best, the stability or levelness of the table upon which the items are displayed or the quality of the environment around the items is outside our control. Please ensure the “presentation table” is stable, level, and sturdy enough to hold the display. If the items are to be set up by the venue staff, Flora Dolce will leave instructions on how the products are to be displayed and obtain a signature to verify that we have done so. Once the order is delivered/collected, set up, and signed for, Flora Dolce is not responsible for any interference or damage.
Serving sizes
Our standard cake serving sizes are 1"x2"x4" high. Serving size estimations are not guaranteed to be exact. Methods of slicing may affect the total serving number. Our bakery provides cake-cutting guides with all orders for you to follow to get the ordered serving count.
Flora Dolce is not responsible for the shortage of any items caused by anyone NOT employed by Flora Dolce.
Quality and Storage
Your order will be baked as close to your delivery/collection day as possible to ensure quality and freshness. We suggest that cakes, cupcakes, and cookies should be eaten as close to the delivery/collection date as possible. Flora Dolce advises that all food must be consumed within 24 hours of the first serving. Any food consumed after 24 hours or later is at the client’s discretion and becomes their responsibility. Once products have been delivered, the responsibility of consumption lies with the customer and, therefore, indemnifies Flora Dolce of all liability for personal use.
Allergies
Please be aware that while your order may not be made with nuts or a nut product, it will have been prepared in a kitchen where nut products may be used in other cakes and fillings. We cannot guarantee that your product(s) will be free from all nut traces. All products may contain, or come into contact with, soy, wheat, dairy, nuts, natural dyes, artificial dyes, artificial flavorings, sugar, artificial sweeteners, artificial color, and other allergens not listed. It is your responsibility to inform your guests of this allergy information. Flora Dolce will not be held liable for any allergic reaction resulting from the consumption of any products.
Cottage Food Laws
All products are MADE IN A COTTAGE FOOD OPERATION THAT IS NOT SUBJECT TO STATE FOOD SAFETY INSPECTIONS. However, we do have a cottage food license and a food safely handling certification.
Weather
Heat and humidity can adversely affect our product(s). In warmer months, it is advised that our product(s) be kept in an air-conditioned area or, at the very least, a cool area. (Refrigeration is not recommended for decorated cookies). It is strongly suggested that the product(s) being collected by the customer are transported in an air-conditioned vehicle. Flora Dolce is in no way responsible for any damage that may occur due to weather conditions.
Exemption
Where damage does occur to the irrefutable fault of Flora Dolce, a partial or full refund may be given. This will be determined on an individual basis. Proof must be provided immediately, either in person or by way of pictorial evidence. The customer is made aware that improper handling can lead to damage. Assuming all precautions have been taken by us to provide you with sound structural support, Flora Dolce accepts no liability for any damage that may occur once products are in the customer's possession.
Photographs
Flora Dolce reserves the right to use all photographs of the products for advertising purposes without compensation to you.
Liability
Flora Dolce is not responsible for bodily injury or consequential damage which may result from services.
By placing an order with Flora Dolce, you agree to these Terms and Conditions in their entirety.